Answers to Our Most Common Questions

Our business hours are Monday through Friday 7:30 am to 5:00 pm. Your customer service representative may be able to arrange for afterhours pickup or drop off upon request.

We do our best to accommodate walk in customers. If you just had an accident and have not had time to book an appointment, by all means bring your car in as soon as possible. Whenever possible, you may schedule an estimate appointment in advance by calling our office at 907-451-8456 or booking one through our website. Here is a link to our estimate scheduling calendar.

If you are able to continue driving your vehicle after the estimate is written, we will order your parts upon your authorization so that the parts arrive before your repair appointment. If your vehicle is determined unsafe to drive or it is towed to the shop, you simply need to authorize the repairs. We will then disassemble your vehicle to get a complete list of damages and then get your parts as quickly as possible.

A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Most modern vehicle are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Today's factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes by tinting and blending to achieve an imperceptible color match on every vehicle.

Yes. Let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

After disassembly, your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service within the local area.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Your advisor will notify you when your vehicle is ready to be picked up. Your advisor will use your preferred method of contact to send you updates during the repair process. Feel free to contact your advisor during the repair process if you have questions or concerns.

Yes. We guarantee our body and paint work for as long as you own your vehicle. Mechanical repairs are guaranteed for one year. Our warranty is not transferred to a new owner when you sell your vehicle.

Your deductible is spelled out in your insurance policy, which is the contract between you and your insurance company. It is the portion of the cost of the claim that you are responsible for. After your deductible is met, your insurance company pays the remaining cost of repair over that amount. If you aren't sure about your deductible, you can call your insurance agent to find out.

No. It would be unethical to manipulate an insurance claim so save the deductible amount. Your insurance company can sometimes waive your deductible, but that depends on your policy language and is not something an honest shop has control over. If you choose to “cash out” on a damaged item or to accept an “appearance allowance” in lieu of having a complete repair, we can often work with your insurance company on those items to reduce or eliminate your deductible.

We accept Visa, MasterCard, & Discover and American Express credit card and debit cards. We also accept cash and certified bank checks. Personal check is not accepted. Credit card charges for amounts over $500.00 incur a 3% fee.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. For example, if your tire is rendered unusable in the accident, and 50% of the tread has been worn down, your insurance company may only cover half the cost of the replacement tire. In that case, you would be responsible for the other half of the cost of the new tire.

DO
Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade.
DONT
Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.

DON'T
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely